Thursday 26 September 2013

Muddleware

Now why didn't I think of that?! Well done to Andrew Cheseldene for coining a new word in his Pensions World article.

And an appropriate word too.

Preparing for Auto-Enrolment is complicated. The various eligibility criteria see to that. And payroll providers were very slow to come up with integrated solutions. To my (slightly cynical) mind, this was because they wanted their clients to come to them and ask for the solution. The payroll provider could then charge for their solution rather than preparing a generic answer for all clients at their own cost.

That aside, I do think that the payroll provider will be the best route for most companies. Consultants have got in on the act, (initially, I think, because of the slowness of payroll providers to help), offering 'middleware'. But as Andrew points out, this can actually be 'muddleware' at best. And expensive muddleware at that!

Better to batter down the door of the payroll provider than go for expensive solutions that may well be inferior to an integrated payroll solution.

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