Pensions Week (RIP)

The final print edition of Pensions Week. Some fine words about the benefits of an online edition with a new title (Pensions Expert). But surely this is an admission of poor circulation, high print costs and a saturated market dominated by Professional Pensions?

ADDENDUM 18/12: Tweet from Pensions Week- they are still doing a print edition as 'Pensions Expert' so I don't have to search them out online. Pleased to hear it! Keep up the competition with Professional Pensions you guys!

More than Pensions......

THE REASON I'VE BEEN AWAY FOR THREE WEEKS. LIFE IS MORE THAN PENSIONS.....

You drive for 5 hours from Johannesburg, through the mountains and over the Swaziland border. What greets you is quite breathtaking. Bulembu is an old mining town. When the mines closed nearly ten years ago, the 10,000 population moved out. Bulembu became a ghost town. Until someone had a vision of what could be.

Today a Christian trust owns the whole town. All 4,000 acres. The population is back to 2,000. There are successful industries in wood production, water bottling, honey production, a bakery, a dairy, successful tourism. All from nothing.

Most of all, there are 350 orphans saved. Bulembu has become a centre for rescued children. With the worst HIV rate in the world at around 40%, and an average age expectancy of just over 30, Swaziland is slowly dying. Children die daily. Bulembu is changing the statistics.

Their aim is to be a sustainable community for 2000 children by 2020. Their shirts carry the slogan ‘experience transformation’. And they are. In restoring a town, they are transforming a nation.

Reshaping, Reforming, Refining - The Future of Pensions

A few interesting snippets in Professional Pensions this week, indicating changes to the pensions industry. The editor Jonathan Stapleton is quite right to identify Aon’s move to merge its pensions administration and HR processing businesses as the shape of things to come.

Pensions business is changing more rapidly today than ever. The large Defined Benefit plans are getting smaller. They’re all closed plans anyhow, so by definition, will decrease in importance. The admin, which might have been managed within a ‘package’ of fees covering the more lucrative valuation work, is now being exposed. Valuations are less and less big triennial events and much more ‘business as usual’ reviews at pretty much every trustee meeting. The complexities of yesteryear are lessening and the weeks of valuation calculations required of old have been replaced by pre written computer programmes with results at the touch of a button.

All this to say that Defined Benefit plans are not the monsters they once were and legacy administration merging with other processing makes sense. The administration of Defined Contribution plans is growing though, with an increasing numbers of members thanks to Auto-enrolment. Packaging is everything here. Simple plans, large numbers, computer processing, limited choice.

But behind the supposed simplicity of large Defined Contribution plans are hundreds of smaller ones, each with different rules, different needs and employers who often legitimately resist the pull to ‘merge’ with bigger plans and thus lose their identity.

With a combination of pressures on the pensions industry such as the recession and longevity, costs are a clearer focus than in the past. Providers will adapt. Providers will have to adapt, as Aon clearly are.

Admin is here to stay of course. And those plans too small for Aon’s radar will be picked up by smaller administrators. A changing pensions world. But not a decreasing one.

Not so much a dogs life.....

Just had to check my calendar. No, it’s not April 1^st. So the headline in Pensions Age is genuine- the police are paying pensions to dogs!

It’s kind of funny, but sad at the same time. Up to £1,500 per dog, it’s actually a subsidy for the pet owners who take the dogs in at the end of the dogs police career.

At the risk of upsetting pet owners everywhere (and I was one until a couple of years ago- Wesley, our wonderful Chocolate Labrador), I can’t see how we can justify pensions for pets. I work in India alongside charity workers who get less than that a year. And amongst the poorest of the Dalit community who live on next to nothing.

Punter Southall are quoted in the article, saying ‘retired Nottinghamshire police dogs will be better provided for by their employers than many in our society’. It’s a strange world.

In (Modest) Praise of Pensions

We don’t always get it right. And it’s in our psyche to be critical of ourselves; disparaging even. But, actually, we’ve not done such a bad job with pensions.

We have a State system that works, that despite the recent changes, meets the needs of the poorer in society, and gives the rest of us a ‘not too bad result’ for our time in the workplace.

And we have an occupational pension system that is the envy of many. The Italians have had governments fall because of attempted pension reform. The French are in trouble- surely it is only a matter of time before their system collapses with the emphasis on PAYG and such low retirement ages? And the Greeks… Well, the Greeks.

We’ve made mistakes for sure. The day the accountants beat the actuaries at their own game and insisted on present market values. That was, to my mind, the death knell for Defined Benefits. But our Defined Contribution system works well if the employer is willing to put in a decent amount.

And the new Auto-Enrolment legislation is working. Lots more people in pension plans. A greater awareness of pensions. Less stress on the State as a result. I know… it’s only a start, not enough going in, etc, etc. But don’t be so hard on yourself! It’s a success!

Not only that, we have the longest standing Pensions Minister in history- and he actually understands his brief!

I do wish we would be more careful with the headlines we feed to the press (especially to the Express and Mail!) If we can get into the habit of presenting challenges in a more positive way, we may get a more positive slant on the problems we face in pensions.

Since Samuel Pepys had to pay a pension to his predecessor as Clerk of the Navy Board, we’ve done alright. Not great. Not fantastically. But just about alright.

Achieving

Bill Gates said ‘I'm a great believer that any tool that enhances communication has profound effects in terms of how people can learn from each other, and how they can achieve the kind of freedoms that they're interested in.’

That’s what happened this week on Mallowstreet. It started with a post from John Reeve, bemoaning the latest negative pension headlines in the Daily Mail. The online discussion then began to involve others, including the person that had fed the headline to the Daily Mail, Ros Altmann.

And yesterday, the discussion went live. A live streamed debate, an additional tool ‘that enhances communication’, with John and Ros among the guests.

Some great comments too. Weaknesses in the pension system rightly identified. An acceptance by Ros (I think) that although she may be right with her comments, she may need to be more careful with what she feeds to the papers.

And a decision to take it further into some kind of live debate.

There is power in clear communication. When we communicate well, it brings understanding and takes the debate forward. And maybe, just maybe, it will lead to action and an achieving of ‘the kind of freedoms we are interested in’.

Well done Mallowstreet.

A Saturate of Actuaries

Professional Pensions reckons that with less defined benefit plans, we will have an industry saturated with actuaries. I always wondered what the plural of an actuary was – a ‘saturate of actuaries’ does it for me!

Seriously though, I’m not sure there will be any ‘saturate’. Actuaries are bright people- they will find other things to do rather than hang around 'in a position where they are not needed', to quote Richard Butcher in the article.

And Richard surely has a lot to say! Quoted in no less than FOUR different articles in the same 10^th October edition of the magazine. Lazy journalism of course. Quote the person that reaches out to you rather than seeking views from others in the industry. And accepting the view of consultants rather than some of those at the sharp end. Having said that, at least Professional Pensions are creating some decent news coverage- some magazines seem to have given up looking for new stories and just keep repeating the same old arguments in seemingly new articles.

Muddleware

Now why didn't I think of that?! Well done to Andrew Cheseldene for coining a new word in his Pensions World article.

And an appropriate word too.

Preparing for Auto-Enrolment is complicated. The various eligibility criteria see to that. And payroll providers were very slow to come up with integrated solutions. To my (slightly cynical) mind, this was because they wanted their clients to come to them and ask for the solution. The payroll provider could then charge for their solution rather than preparing a generic answer for all clients at their own cost.

That aside, I do think that the payroll provider will be the best route for most companies. Consultants have got in on the act, (initially, I think, because of the slowness of payroll providers to help), offering 'middleware'. But as Andrew points out, this can actually be 'muddleware' at best. And expensive muddleware at that!

Better to batter down the door of the payroll provider than go for expensive solutions that may well be inferior to an integrated payroll solution.

The Pendulum Swings

It wasn't long ago that pretty much every in-house pension team you could think of was either moving to outside consultants or at least going as far as a tender for the business. And that included a number of in-house investment teams being disbanded.

As highlighted in Pensions Week, it looks like the pendulum may be swinging the other way again. Tesco and British Coal have both moved back to in-house investment teams, and in Tesco’s case, they went further in choosing to ignore the contradictory advice of their consultants.

Admittedly, with Tesco and British Coal, we are talking about two of the biggest pension funds in the country, but I predict more will follow their lead, for two reasons. Firstly, the blurring of investment advice with investment management. Consultants in some cases are trying to have their cake and eat it. And it’s pretty obvious that’s what they are doing.

Secondly, systems are far more superior nowadays. Even over the last five years, the sophistication of the IT systems behind the trades and the software used to measure and present investments have all improved exponentially.  It’s just easier to manage.

Look for the next lot of headlines. They won’t be far away.

I Need A Picture, Any Picture....

DAY ONE:

Correspondent: ‘Hello. Is that the Incisive Media graphics department?’

Graphics Department: ‘Yea.’

C: ‘Oh. Well. Erm, a bit of a rush job. You see I have to fill two pages of the next issue of Professional Pensions, but, well, the article is only a page at the most.’

GD: ‘Yea.’

C: ‘It’s a feature. You know. One of the bits we try and fill the magazine with. When we’re a bit short of news.’

GD: ‘Yea.’

C: So, can you help? I need a couple of big pictures to fill the gaps. Kind of half a page each.’

GD: ‘Yea.’

C: ‘Great. The article is on where multi-asset managers invest. So there is reference to US treasury bonds. And to emerging economies. Does that help?’

GD: ‘Yea.’

C: ‘Great. But try not to just use pretty pictures. OK?’

GD: ‘Oh.’

C: ‘I mean, avoid the Taj Mahal when you’re portraying an emerging economy. You’ve done that quite a bit.’

GD: ‘Avoid the Taj Mahal pictures. Erm. Okay. That was what I was thinking though.’

C: Well think again. We go to press tonight so I will have to trust you….’

DAY TWO

C: ‘Hello, graphics department?’

GD: ‘Yea.’

C: ‘I thought we agreed to no pretty pictures? But for the US government bonds section, you’ve used the US treasury building.’

GD: ‘Yea.’

C: ‘And for the emerging economy picture, you’ve used the Golden Temple.’

GD: ‘It’s not the Taj Mahal.’

C: ‘Well at least the article is buried in the middle of the magazine. No one will notice the awfully trite pictures.

GD: ‘Oh dear.’

C: ‘What?’

GD: ‘Er. Well…. We copied the Golden Temple onto the front cover as well…’

C: *Sigh*. ‘No one will notice….’

The Corporate Version of Caring for Your Parents

As you get older and your parents get frail, there comes a point when you have to decide how to care for them. If it’s a decision to put them in a care home, the costs have to be found. Often that will be through selling their home. And remember, it’s often your childhood home too. Sad that their care requires the sale of something with such precious memories.

When Defined Benefit plans were ‘invented’, they were affordable. A combination of longevity, market changes and strict accounting practices means that this is no longer the case. So what to do? The promises have been made. You need to care for those where a pension has been promised. So sometimes, you have to sell what is precious to you.

That’s what has happened this week with the Royal Geographical Society. In order to fund the pension promises, they are selling some of their precious artwork. Paintings that have been in their collection for over a century.

Sad that promises made require the sale of something so precious and irreplaceable. Witness the corporate equivalent of selling the parental home. But the ongoing care of the elderly has to be more important than even the most beautiful of paintings. Or houses for that matter. Or businesses too?.....

The Pig Has It

Go onto Google Images, type in ‘pension’ and then see what comes up. Actually, I can tell you what comes up. Ignoring news stories, in the first 100 or so images there were 10 pictures of cash in a jar, 19 ‘beautiful couples’, 12 eggs in and out of baskets, 4 moneyboxes, 6 road signs and a few deckchairs. And twenty-three piggybanks. That's right. Twenty-three pigs.

Is that the best we can do?! Is that a good summary of our ability to convey ‘pensions’ in pictures? You see, if you go behind the picture on Google, to the sites, they almost all lead to providers, consultants and clients pension funds.

Surely we can be more imaginative than a piggy bank? If a picture paints a thousand words, aren’t we falling a bit short with coins in a jar? So come on AHC, Likeminds, Shilling, Ferrier Pearce and all you other pension communication companies…..not to mention the internal departments in actuarial firms…. where are the new ideas? What can we convey that doesn’t include a piggy bank held in the hands of a beautiful couple in a deckchair under a road sign?!

Doing Things Differently

The headlines in today's Telegraph make sobering reading for those in the pension industry:

'I lost £150,000 due to Nineties pension sales frenzy.' 

This refers to the mis-selling scandal of course and tracks the story of one ex-soldier who was persuaded to transfer to a personal pension from the Armed Forces Plan. Disastrous results. And with many of those poor decisions reaping a poor pension, we will be seeing more of this in the press as people reach retirement.

'Pensions' doesn't have a great reputation anyway and these stories are not going to help. Warren Buffett said 'it takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently.' And we are doing things differently. But history and reputation are against us.

GOPM RIP, long live.... ?

Sad that AHC have pulled out of their networking, in particular Grumpy Old Pension Men. But they have to concentrate on client work. I wish them well.

What next? It think the concept of GOPM is a good one. A tongue in cheek look at pensions news with some serious comment as well. And all in 5 to 10 minutes. It's still on Youtube if you want to take a look. So, maybe Brian and I can reinvent GOPM? Let's see....

In the meantime, as I've left AHC, this site has changed too. Pensionweb has gone, Pension Quirks has arrived. Pensions can be fun! Yes, really.

50 Up

Phew. We've made it to 50 editions of Grumpy Old Pension Men. Who would have thought?! When Brian and I started out a year ago, it was just a test programme, to try and prove it could be done.

A year later and the 50th edition is on line.

Favourite moments? Brian forgetting what he's talking about (common), Henry Tapper's larger than life appearances, presenting a pensions top 10 to the Top of the Pops music. And all the lovely comments.

Will we get beyond 50. Certainly! 51 is already recorded. And after that? As always, it's a week by week decision related to readership, time taken and pensions news worth discussing. Never any lack of the latter though!

EIOPA - Blind or Just Short Sighted?

Dear Pensions Industry

We here at the European Insurance and Occupational Pensions Authority really love you guys. We want to work more closely. So please willyou pay us some money so we can help you? We’ve given you Solvency II. That went well. And now we want to do more for you. More regulations! More directives! You’ll love it!

So pay up. Please.

Love, EIOPA

That’s the latest story to come out of this myopically challenged EU quango. Really?! Do they not get it? They have totally messed up on Solvency II. It cost us an amazing amount in time and energy just to pushback on over 500 pages of short sighted proposals. If they had been enacted, it would more than likely have destroyed UK pensions.

And now they want us to pay them to bully us some more. Hmmm.

Second Rate and More Expensive?

There was an interesting article in Investment and Pensions Europe magazine the other day. Reporting on an OECD review of pensions in Ireland, the OECD recommended pensions compulsion. They indicated that their view of Auto-Enrolment was that it was second rate and more expensive.

My initial reaction was one of scorn. After all, aren't these OECD bods from Europe somewhere, clearly not British. But having set aside my Britannia prejudices, further thought on their comment suggests they may be right.

Let's deal with the easier one first. Yes, Auto-Enrolment is bound to be more expensive than mandatory plans. All the opting in and opting out results in complex administration and, I would suggest (well and truly wearing my Grumpy Old Pension Men hat), it produces a good income to a lot of providers and administrators. One compulsory system is definitely cheaper.

Now the more difficult argument. Compulsion or Auto-Enrolment? In the end, I think it is more to do with politics than pensions, as is often the case. Thatcher destroyed compulsion. Blair put Frank Field out to grass when Field 'thought the unthinkable' - and it proved to be just that!

Australia, New Zealand and Chile were the countries Field looked at. It works there. It could have worked here. But too late now I think. We have Auto-Enrolment for better or for worse. More expensive yes. But second rate? Not necessarily. We have to face up to extended longevity, to the fact that 'pensions' will never be top of a young persons shopping list and push on through. It has to work.

Politics in Pensions

Roger Mattingly, chair at the Society of Pension Consultants commented in the press that if Auto-Enrolment did not work, it would be the end to the careers of Steve Webb, the Pensions Minister, and his other pension colleagues. I think Roger has got it wrong. (Professional Pensions 11 March).

Steve Webb is a Liberal Democrat. He has no political ambition! It’s a surprise to him that he’s in power at all! His boss Iain Duncan Smith has been to the top of the party and back again- so he is a rare thing, an altruistic Tory!

It is to the pension industry’s advantage that we have two ministers involved in pensions policy  that are able for the most part to keep the politics on the side lines and do what’s right.

As for Roger’s comments, who’s the real one being political then?

The Price of Paper

The DWP has suggested that companies should be allowed to ditch paper communications on the basis that it may save as much as £74 million a year according to their calculations.

Having worked in the industry for years with over-cautious pension lawyers telling me I was not allowed to just communicate electronically, this may appear to be good news. However, I’m not so sure.

The fact we might be able to ditch some of the ‘grey pages’ -the small print that has to go out to everyone, especially for contract based schemes- would be more than welcome. And to be able to make a decision as to when it makes sense to communicate just electronically would be great.

But if the legislation allowed a less than paternal company to ditch paper communications for cost reasons alone, this would not be right.

If we want people to understand their pension, then we need to communicate in a way that best suits them. And that will vary with each person. If we want to get the message over, we probably need to communicate by various methods –electronically, face to face, pay-slips, newsletters, personal letters, notice boards- you name it, we should do it.

In my view, a well thought out communication strategy will always include paper at some stage. It may cost a tree or two, but if the result is a better pension, a better understanding and a better industry, it’s worth the cost.

Democratic Pragmatism

Diageo’s pension plan has been in the news recently.

Praised in the press for enlisting pensioners in order to find the current whereabouts of deferred pensioners, they are in the press again for a change they are making to their trustee appointments.

It appears that Diageo have had to replace their Member Nominated Trustees every three years. Just as they were getting useful, I would think. It must take that long just to understand the intricacies of a Defined Benefit plan.

Now, they will no longer have to replace the trustee automatically and can have them on board for a second term and longer. Slightly less democratic maybe, but infinitely more useful for everyone.

My only concern would be the possibility of ‘Chairperson Control’. By that I mean the fact that trustees will inevitably get set in their ways to a degree. The Chair will have a considerable say in how things are managed. Having someone new in the mix that is not afraid to ask ‘daft’ questions can help improve the way a trustee group operates.

Well done Diageo, but watch for complacency.

Faceless Corporates or a Real Pension Plan?

The latest pontifications from the Pensions Regulator encourages employers to consider moving away from small-scale schemes on the basis that they are less likely to deliver good member outcomes. This is too broad a generalisation. Many (most?) small schemes are run well. They often have the touch and feel of the company to which they belong. They have been nurtured and promoted by local management and relate to the company, carrying something of the company ethos.

So to say ‘move to NEST or NOW or the L&G’ etc (which is what the Pension Regulator seems to imply) is effectively saying to the employer ‘wash your hands of your own scheme’ and let some faceless corporate entity take over.

A move may make some cost savings and reduce investment charges, but at what cost to genuine buy-in from the employees?

Pensions Gone by 2050....

That’s the prediction of Michael Johnson from the Centre for Policy Studies. If that’s what the Centre would do, I’d retire them now!

Pensions get a lot of bad press and Johnson seems to be saying that not only will this continue (seemingly helped by his headlines in the Daly Telegraph: “Pensions will not exist by 2050”) but that youngsters will not invest in something so far into the future.

So far so old hat. It’s been the problem for as long as there has been a pension plan to join- we don’t think we will get old. We don’t think we can afford it, so put off the day. I remember presenting to some DJ’s at Kiss FM- talk about not accepting they were going to get old!

Johnson says that young people today should only invest in workplace pensions if their employer is making “sizeable” contributions and if they are 40 per cent taxpayers, meaning they get more tax relief. He says that if this is not the case then it is “almost certainly not worthwhile” for young people to save into a pension scheme. In the meantime, Johnson points to ISAs as the preferred investment.

With friends like Michael Johnson, who needs enemies? What a load of old…. retirement talk. The Auto-Enrolment of members of pension plans is good news. It means more will invest and more people will have more in old age. Of course there are problems to solve (annuities for example). And the pension may not be at levels akin to previous defined benefit plans, but it’s still a pension; an income in later years with tax benefits along the way, including tax free cash.

Longer term than ISAs and ensuring there is something there to make the final years good years, pensions are here to stay.

The term ‘retirement’ may fade away as people take part time jobs, live healthier longer and manage their life balance – but that’s another discussion entirely.